| Name of Complainant | |
| Date of Complaint | May 2, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello. My Name is Karan Pradeep Nagane, phone number is 8149306869 & email address: karannagane@gmail.com.
I visited Airtel’s website to know how to add a Channel. The easiest way shown was to send a Text Message in the format “ADD <Channel No>” & send it 54325. So, I did the same, the channel got added immediately, it is Channel no 691, I already knew the cost is around Rs. 30/month.
However, now I want to remove same channel, the text message format as shown on the website is “REM <Channel no>”. When I do this, I am getting a reply saying “Invalid Channel Number” & the channel is not being removed.
And now, they are charging me for the same channel Rs. 30 extra in my monthly recharge amount. I have Emailed, Called Customer Service numerous times however to no response.
Please help.
Image Uploaded by Karan Nagane: