Reliance smart point charging money for carry bag

Name of Complainant Ashish kaushal
Date of ComplaintApril 25, 2022
Name(s) of companies complained against
Category of complaint Corruption
Permanent link of complaint Right click to copy link
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Text of Complaint by Ashish kaushal:

I have shopped today from Reliance smart saharanpur (link road). When asked for a carry bag, the agent charged money for it.
I specifically asked the billing agent if it is a policy or is it legal to ask for money for a carry bag(sort of a very thin jute/cotton carry bag), he said yes sir and added to his answer that RELIENCE WAALO NE BOLA HAI TABHI TO PAISE LE RAHE HAIN BAG KE.

I need to know if it is legal for them to charge money and if not , how will the compensation process starts?

Image Uploaded by Ashish kaushal:

Reliance smart point charging money for carry bag

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