| Name of Complainant | |
| Date of Complaint | January 30, 2023 |
| Name(s) of companies complained against | Zoomcar |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Madam/Sir,
Please refer to your response at the trailing email. You have stated that “in case of a Fastag not working due to insufficient balance or any other reasons, you need to contact Zoomcar customer care in advance and intimate us of the same. In absence of such advance intimation, we regret to inform you that we will not be able to process and refund any fastag recharges”.
It is to bring to your kind attention here that the Fastag was operative at the starting of my journey and was working well which can be seen from the journey details and fastag expenses available at your end. I have not claimed any fastag expenses at my start of journey. However, during the journey the fastag became inactive and I had to face problems and had to wait at the toll gates when I was travelling with my family which was so embarrassing. In such a situation how can an advance intimation be made. I had informed the host and he advised me to recharge and pay from my pocket, as your Zoomcar customer care was not reachable at that moment. It is your fault for not verifying the Fastag balance at the start of my journey. Further, to avoid paying double the amount of cash at every toll gate which was also time consuming, I purchased a temporary fastag for which now refund is due from you.
Now since the payment receipts for fastag payments made by me for the inactive fastag attached with the vehicle delivered to me by Zoomcar have already been submitted to you, an early refund is expected.
Please ensure hassle-free refund of my expenditure borne on your behalf immediately.
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