Name of Complainant	Satish Khot
Date of Complaint	February 2, 2022
Name(s) of companies complained against	Tata Sky
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I have been a valued customer of Tata sky for more than 10 years now.

Last year, I had a few issues with Tata sky. So Tata sky technician
visited me and replaced the set top box saying it is not working
properly.
For that, I was charged a visiting fee as well as a set top box replacement fee.
I was ok with it, as the old set top box was working fine for more
than 10 years.

Now after one month, I started getting many issues with replaced set
top box, and finally yesterday it stopped working. When I raised a
complaint, the technician visited me and said the set top box is
having issues.
He replaced it again today after so much chaos. I cannot write
everything here, but Technician made me feel that he was doing a
favor to me.

Now I was told that I will be charged a visiting fee again.

It was Tata sky faulty set top box that caused the issue (Technician confirmed it) and now I am
being charged for Tata sky mistake.

I tried calling customer care multiple times, explaining to them the
situation, Every Time they raised a complaint, it was closed saying I
have to pay a visiting fee. The person who called me was providing
pathetic and rude service. he also suddenly cut the call and closed the
complaint.

I was really not expecting this from a brand like Tata.

Image Uploaded by Satish Khot: