Regarding the return for a product which is deliver to me

Name of Complainant Pankaj Dogra
Date of ComplaintJuly 5, 2022
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Pankaj Dogra:

On June 14th 2022, I have ordered a phone Moto g82 5G (8GB+128GB white lily) with Rs 21528 INR. On June 18th 2022, I received the Phone. But As I opened the package, On the box, it has written Moto g82 5G (6GB+128GB Meterorite Grey). So same day I had raised a return request. Today is 05th July 2022, Still they didn’t ask anything. I am chasing them but in every call they ask me to wait for 24 hours to 48 hours.
They have blocked my money from last 15 days. Now I am not able to buy another phone which I need very badly. Please help me to solve this.
My order id is : OD125204879219565000

Image Uploaded by Pankaj Dogra:

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