| Name of Complainant | |
| Date of Complaint | February 9, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I just called to airtel customer care regarding the internet speed … firstly all i had used my daily data pack of 2GB today and i did the recharge of 92 where i was getting 6 GB for 7 days, after to activate this pack my net speed was going someting around 150 to 250 kbps. So i called to the customer regarding this issue a lady received the call and i suggest me to do some setting which i had alread done in the mobile so she connected me with there senior her name was NIKITA. NIKITA was talking very rudely when i asked her to suggest me what to do to get the speed NIKITA told me because the daily pack has finished i wasn’t getting the speed then i said i did the data pack 92 on this number and SHE told u r not benefited on this pack she told me, NIKITA suggest me to do pack of 98 and the pervious pack which i had done of 92 she will refund on my number which is worthless for me because i have activated pack of 499 at the mid i will get 2 GB data again and call minutes. As per NIKITA i should call again to the customer care to do complain for the internet speed which i am still facing from last 2 months. She told me “i can’t do anything on this” i should called call again for this issue. I am completely disappointed whih the service of airtel and soon i am going to do port on idea. I called to customer for a single query 7-8 times and still the problem is not resolved.
Image Uploaded by Mayur: