Regarding re-activating my fixed line connection without my permission and sending me bill of increased amount.

Name of Complainant Amit Raj
Date of ComplaintFebruary 13, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Amit Raj:

Hi team,

I have raised a deactivation request on 23-Jan-19 as I’m going abroad and also I moved my rented apartment as I sent all my furniture and other thing to my hometown.

Somehow without my knowledge my connection got reactivated and I get to know about this with the latest bill I received on my email. I called customer care 2-3 time and asked them that why they have re-activating my connection without my permission, they didn’t have any reason and told me that they have escalated it and they’ll rectify it.

 

But still today I’m getting the SMS for my outstanding bill.

This is very disappointing and I just want to get this sorted as I’m leaving India tomorrow and ilI’not be using this number further.

 

So please do the needful and get this rectified ASAP.

 

Regards,

Amit Raj

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Regarding re-activating my fixed line connection without my permission and sending me bill of increased amount.

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