Name of Complainant	sampath.m
Date of Complaint	December 30, 2020
Name(s) of companies complained against	Reliance Jio Infocomm Limited
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Jio fiber himself has raised uninstallation request and delayed in picking up the jio fiber device for refund, so i have called customer care many times every time Everytime they used to give me a new service request whenever I called them to know the status of pick up of hardware, and They used to close my service request without taking any action on it. after following up 1 month via emails, at last they pickup my device after 2 months and refunded 1500/- instead of 2500/- deposited amount. then i called up customer care and asked why only 1500/- then they are saying the new rules/terms and conditions that the device should return in 60days after installation. but they himself delayed in picking up the device and also deducted 1000/- . please resolve this issue and refund 1000/- rupees as well.
my service id is 299362264175. please let me know if you need any other information to refund 1000/

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