| Name of Complainant | |
| Date of Complaint | August 5, 2024 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have been using my Airtel SIM card (number: 92xxxxxx) for over a decade now. Three days ago, my SIM suddenly stopped working. Upon contacting customer care & visiting the store, I was informed that the SIM was faulty for unknown reasons, a common occurrence with Airtel SIMs on a daily basis with other customers.
I was also informed that the SIM is registered in my late father’s name and must be transferred to my name by submitting the necessary documents. However, I was told that the balance of ₹1799 would be forfeited. I had no prior knowledge of the ownership details, which are not transparently provided in the Airtel app as well to any customer. Had I known, I would have changed the ownership immediately after my father’s death.
As a middle-class person, the amount of Rs 1799 is substantial for me. Despite raising this concern on social media, I was told by customer support that nothing could be done and my case was closed without escalation. The customer support executives at Airtel declined to escalate the issue, leaving me with no way to contact senior officials.
It is unfair that customers suffer even in genuine cases like this. The balance on the SIM represents my hard-earned money, and I am not changing or abandoning my number. Airtel, as a large corporation, should not expect a middle-class person to bear this loss. I have paid GST on the recharge value and deserve to have my balance reinstated.
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