| Name of Complainant | |
| Date of Complaint | October 24, 2020 |
| Name(s) of companies complained against | VODAFONEIDEA (VI) |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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.india@vodafoneidea.com; ; ?CC: ; Subject: Regarding new post paid plan;
I (Subhash Bhaskar) discussed with your executive miss Gagandeep Kaur yesterday, her reference number was 4-88625648052, regarding new post paid plan, she suggested me a 4buisiness plan@349/ in which Rs 150/ is corporate discount, unlimited calls,2O GB data,but when I checked on your VI app,it show only 100MB for a month ,kindly verify again and provide me 20GB data as you assured me. I am sharing the details of her E mails–+++++!
My mobile no.is 9930227111
Dear Subhash,
Thank you for writing to Vi™ Corporate Care.
This is with reference to your email about plan change for your Vi mobile number 9930227111.
Now get the details of by registering your Vi number on WhatsApp assistance, by following below steps.
Click https://wa.me/919654297000?text=Hi and say “Hi” and also enjoy services like payments, RedX, bills, and more!
I have looked at your account to make sure your usage history will suit your requested tariff plan. The new plan will provide you with
o I have activated POSTPAID4BUSINESS_UNLIMITED_349@199 for you and attached the details of the plan benefits for you
o This will be activated within 30 minutes as requested by you
o 20GB data which means you can browse the internet, use Facebook, WhatsApp, etc.
o Unlimited voice calls within India to any number allowing you to call friends and family anytime
o A number of free offers like Vi play, etc. which allow you to access online content at no cost for period of time
o All this for Rs.349/- per month of rental but you will get Rs.150/- corporate discount. Hence, you will charge Rs.199/- per month of rental
o kindly note that any unused data lying in your current plan will be forfeited once your plan is changed to a new plan and a new quota as per plan is chosen by you will be credited
As this has been activated immediately, the next month’s bill will show prorated amounts as per the old and the new plan rates for the relevant days.
– Please go to your My Vi App on your phone and select ‘Active Packs& Plans’ and it will show your new plan as active and provide you information about the plan and its benefits. Please be aware that if you are entitled to a rental discount this will not be reflected on the app and will only be visible on your monthly bill.
– Please make sure you read the attached information about your plan as it provides detailed information about features and charges.
If you have any further questions, please feel free to contact us quoting the following reference number 4-88625648052.
Thank You,
Gagandeep Kaur
Vi™ Corporate Care
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Image Uploaded by Subhash Chandra Bhaskar: