| Name of Complainant | |
| Date of Complaint | February 24, 2026 |
| Name(s) of companies complained against | Spicejet and Happyfares |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
We had booked Spicejet Flight PNR V6JBXE from Goa to Mumbai for 13th December 2025 for six passengers through Happyfares. We received a message that the flight was cancelled for the same. This means that we are eligible for full refund by the Airlines. We tried mailing and calling Spicejet and Happyfares day in and out since past three months.
Each time whenever we called we got a standard reply that the Spicejet Airlines has not yet released our payment due to which happyfares are not able to disburse our refund.
Wherein the Spicejet has replied that they have already refunded the amount.
I am totally frustrated by such replies from Happyfares and Spicejet. I need a help as a consumer in order to get my refund of Rs 26.790
PFA herewith the emails from SpiceJet and Happyfares for your reference
Dear Sir/Ma’am,
PNR No: V6JBXE
Greetings from SpiceJet!
This is with reference to your email below.
We apologise for the inconvenience caused to you.
Please be informed that we have already processed the full refund dated 23-Sep-25 & 10-Dec-25, towards the same travel agency ID. We would request you to contact the same travel agency (AIR IQ). The refund amount will be as per their terms of contract.
Please note that the above-mentioned PNR was booked under a group fare through the travel agency. Therefore, we regret our inability to disclose the ticket fare.
Or you may contact our group desk team by writing to groupdesk@spicejet.com.
Please note that Group Desk timings are 1000 Hrs to 1800 Hrs. Closed on Sundays & Public Holidays.
In case you need further assistance, please feel free to get in touch with us.
Thanks and Regards
Yuvraj Singh
From the Office Of Nodal Officer, SpiceJet Ltd
319 | Udyog Vihar | Phase IV | Gurgaon – 122016| India
Phone: +91 124-3913939
W: www.spicejet.com F: facebook.com/flyspicejet T: @flyspicejet
Email from Happyfares:
Dear Flyer,
Greetings from HappyFares!
Ref No: HBCCSSDK
We sincerely apologize for the delay in processing your refund.
Please note that we are currently awaiting a response from the airline. Since your cancellation request was raised, our team has been actively following up with the airline to expedite the refund process so we can transfer the amount to you at the earliest.
To keep you informed, here’s a quick overview of the standard refund process:
Airline Verification → Receipt of Refund → Internal Approval by Cancellation Team → Refund Initiation → Amount Reflected in Your Original Mode of Payment
(This typically takes 5-7 business days after initiation.)
We truly appreciate your patience and understanding, and assure you that we’re doing everything we can to ensure a swift resolution.
If you need further assistance or have any questions, please don’t hesitate to reply to this email. You can also visit the SUPPORT page on our APP/WEBSITE for a host of SELF HELP OPTIONS.
Image Uploaded by Natasha Fernandes: