| Name of Complainant | |
| Date of Complaint | March 20, 2022 |
| Name(s) of companies complained against | |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have recharged my mobile No.9360077852 for Rs.179.0 via IOB net banking.on 11.2.2022. But recharge failed and the amont paid for recharge via net banking debited from my bank account. The amunt paid was not validated in my mobile account. I have received a message from Airtel on 12.2.2022 stating that payment of Rs.179.0 via has failed. Order Id: 6897844329711300608. If money has been debited it wiill be refunded to your account within 7- 10 days. Recharge your mobile immediately to avoid stoppage of outgoing calls devices.
Immediately on receipt of message from Airtel, I recharged my mobile No. 9360077852 for Rs. 479.0 via IOB net banking on 12.2.2022. The recharge was successful and the amont paid was validated in my mobile Account.
I have sent an email to Airtel Emai Id on 13.2.2020 requesting refund of the amount of Rs.179.0 paid for recharge via IOB net banking on 11.2.2022 but recharge failed, amount debited from my bank SB account. But there was no response from the Airtel.
Again, on 23.2.2022 I have sent a email to Airtel Email Id requesting refund of Rs.179.0 paid for recharge of my mobile No. 9360077852 via IOB net banking on 11.2.2022 as the recharge failed as per the message received from Airtel and the amount debited from my bank SB account. But the amount has not yet been refunded to my bank account.
Now I have received a reply message from Airtel stating that recharge of Rs.179.0 on 11.2.2022 and Rs. 479.0 on 12.2.2022 for my mobile No.9360077852 are successful and validated and the amont paid for recharge cannot be refunded. I strongly object to you for the false information given to me in your reply message. There was no need to me to recharge again for my mobile on 12.2 2022 if the recharge done on 11.2.2022 was successful and validated as stated in your reply message. If the recharge done on 11.2.2022 was successful and validated as you stated in your reply message, what was the need for the message sent to me on 12.2.2022 from Airtel informing that payment of Rs.179.0 via net banking has failed and recharge the mobile immediately to avoid stoppage of outgoing call services. I feel this is a kind of cheating of customers of Airtel mobile services. In fact, the Airtel mobile services purposely avoided validation of my mobile phone as I have chosen lower plan of Rs.179.0 for recharge on 11.2.2022 instead of my earlier plan of Rs. 479.0.
I request you to take immediate action to refund the amount of Rs.179.0 paid for recharge of my mobile No.9360077852 on 11.2.2022 but recharge failed, without any further delay. If the amount paid by me is not refunded within a week, I will take up the matter to Ombudsman of mobile services for appropriate action and render justice.
G.Muthu
Madurai.
