Refund of prepaid bill

Name of Complainant Archana kumari
Date of ComplaintMay 21, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Archana kumari:

Team,

I had applied for broadband connection. On May 17, 2020  your area executive Mr. Sonu (+91 85277 07665) had contact me. He verified my ID and told me to send me 2828 rupees for prepaid bill (3 months plan).
Then , I got a payment link and I sent 2828 .
He told me you will get connection by today evening .but when I was called him he told me in your area there is No connection (New Ashok nagar ,new Delhi ,110096) available. Also , told me Your payment will be refund.
But I’m not getting my money back yet. Kindly, do the needful.
CAF Number: 11406906
Transaction date: 17 May 2020
Transaction ID: 517833524
Amount: 2828.00
Mobile Number: 9074776116.
Regards,
Archana
B 431A , New Ashok nagar ,
New Delhi
110096

Image Uploaded by Archana kumari:

Refund of prepaid bill

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