Name of Complainant	Keerthi
Date of Complaint	October 31, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I pay bill for the airtel hotspot on time every month on 30th. I was doing the payment on 30th september , which was the on  due date,  through airtel website. The problem was whenever I entered otp and clicked on submit button to make the payment the website showed ‘OOPs Sorry try once again”. Since it was due data I did not want to take any chances so I tried a couple of time but it showed the same error. I felt frustrated and left the payment page but the amount has been deducted 6 times and I did not notice it as my bank people also did not send me any message regard the debit at that time. When I raised a query regarding this and talked with airtel customer executives and the superviser they told that the issue will be sold within 10 days but I waited for 20 days and had already made more than 8 calls to them regarding the same issue. But now after so many days the superviser tell that I need to send a cancelled cheque leaf through email to solve the issue. And also they want the cheque from the same bank account through which i paid. But I dont have any cheque as I am still a student and I have not applied it also. So if I dont send the cheque leaf they cant solve the issue it seems. They put all the problem on me. They have my money and it was their problem and yet I am made to worry a lot. What if I would have made the payment from someone ‘s bank and then there was this issue. How could I even go and search for that person. There are n number questions to be asked. I wanted the refund and its already a month and they havent resolved the issue. This is a serious problem to the customer and its their carelessness towards the complaint or query raised. I have attached the screenshot of error shown from their website

Image Uploaded by Keerthi: