| Name of Complainant | |
| Date of Complaint | April 14, 2022 |
| Name(s) of companies complained against | NA |
| Category of complaint | Home & Garden |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
Had ordered a product on 19th Jan ’22 order # 408-7939865-2229954 which was a defective product. Post which a replacement was initiated, it was an hand to hand replacement, but an agent came and picked up the product w/o delivering the replacement. About 10 days later the replacement product came but was not handed over since replacement was not available at my end as this was already picked up.
I’ve been chasing Amazon for past 3+ months asking for refund or deliver the product each time a new person comes online from large appliances teams making statements we have raised it to internal team please wait for 2 days, 7 days, 9 days, one agent even made a comment SLA is not breached and you want a solution.
Today (22/3/22) i called again same story even if i ask to transfer the call to an escalation level there is no escalation person this is the highest level of escalation sorry cannot transfer, please wait.
Every time a new agent same old story to be repeated and ask them to check history they have no clue what they need to resolve. Seriously frustrated.
I need help either with a refund of INR 3999/ – (Purchase price) of product or deliver the product.
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