| Name of Complainant | |
| Date of Complaint | March 5, 2020 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I regret to report the issue of refund which is pending for over a year. The mail communications with jio from the year 2018 ( Aug 18 2018) is herewith enclosed.
As i had to travel abroad during the year 2018 and since i preferred using using jio , I paid an excess amount of Rs 4000/ as CREDIT LIMIT ENHANCEMENT along with the international roaming plan as I din’t want the line to be disconnected for want of funds during my stay.
however on my return I found that my call rates were well within the choosen pack .
subsequently I asked for the refund of the said CREDIT LIMIT ENHANCEMENT AMOUNT paid by me.
I was told by the customer care that the refund would be possible only on closure of post paid account. hence I migrated from post paid to prepaid during August 2018.
From then I have been communicating through mail ( text enclosed) .
The issue is still pending .
I KINDLY REQUEST TO TAKE APPROPRIATE ACTION PLEASE.
below is the e-mail communications
jagdish kumar <jagdish_mn@yahoo.com>
To:appellate.tn@jio.com,Jio
Thu, Mar 5 at 1:09 PM
still not resolved
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: Jio <care@jio.com>; Appellate_Tamil Nadu <appellate.tn@jio.com>
Sent: Monday, March 2, 2020, 09:44:34 AM GMT+5:30
Subject: Fw: Remainder mail No: 26 – refund
no updates yet ??????
—– Forwarded Message —–
From: ‘Appellate_Tamil Nadu’ <appellate.tn@jio.com>
To: “jagdish_mn@yahoo.com” <jagdish_mn@yahoo.com>
Sent: Wednesday, February 19, 2020, 09:35:34 PM GMT+5:30
Subject: Re: Fw: Remainder mail No: 25 – refund
Dear Jagdish,
Please accept our sincere apologies for the delay.
It is unfortunate it has taken us more than the committed time.
We are already investigating this issue and you will get an update at the earliest.
I request you to please grant us some additional time for the same.
We appreciate your patience and look forward to your continued support.
| Thank You
Ashish Kumar Mishra Team Jio |
On 2/19/2020 5:53 PM, jagdish kumar wrote:
no updates yet,,, this is pending for a long long time
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: Jio <care@jio.com>; Appellate_Tamil Nadu <appellate.tn@jio.com>
Sent: Wednesday, February 12, 2020, 08:46:13 AM GMT+5:30
Subject: Fw: Remainder mail No: 24 – refund
what is it and where do i find it. please explain. Dont you have those particulars in your data base.
—– Forwarded Message —–
From: ‘Jio Care’ <care@jio.com>
To: “jagdish_mn@yahoo.com” <jagdish_mn@yahoo.com>
Sent: Monday, February 10, 2020, 08:50:48 PM GMT+5:30
Subject: Re: Fw: Remainder mail No: 23 – refund
Dear Jagdish,
I understand your concern with regard to security deposit refund.
As per the service request SR000010CJV3 dated 3rd February 2020, kindly provide complete details with correct customer ID and ORN for further assistance.
Awaiting your response.
| Thank You
Meet Pilankar Team Jio |
On 2/10/2020 1:22 PM, jagdish kumar wrote:
no updates yet after submission of details as required.
—– Forwarded Message —–
From: ‘Appellate_Tamil Nadu’ <appellate.tn@jio.com>
To: “jagdish_mn@yahoo.com” <jagdish_mn@yahoo.com>
Sent: Friday, January 31, 2020, 05:37:52 PM GMT+5:30
Subject: Re: Remainder mail No: 22 – refund
Dear Jagdish,
Thank you for sharing the details.
Let me forward a request to my backend team for the clarification of the refund amount. We should have an update around the same in another 48 hours.
You will receive a service request number for this via an SMS along with a link through which you can track the status of this request.
I appreciate your time and patience.
| Thank You
Subodh Shinde Team Jio |
On 1/31/2020 3:39 PM, jagdish kumar wrote:
Im glad that jio team has asked for details after a year long period ( plz find att) .The details are below.
1)603801566426
2)JAGDISH KUMAR M N
3)Savings
4) ICICI
5) ICIC0006038
6) ICICBANKLTD,Ground Floor, Mallis Building No 262,Anna Salai,CHENNAI,TN,IN,6000006
On Wednesday, January 29, 2020, 01:08:53 PM GMT+5:30, ‘Appellate_Tamil Nadu’ <appellate.tn@jio.com> wrote:
Dear Jagdish,
Please accept our sincere apologies for the delay. It is unfortunate it has taken us more than the committed time.
Based on the update recived, please help us with the below NEFT details:
- Account Number
- Account Name
- Account Type
- Bank Name
- IFSC Code
- Branch Address
Awaiting your response.
| Thank You
Jaya hiranandani Team Jio |
On 1/29/2020 12:29 AM, jagdish kumar wrote:
Refund still pending
—– Forwarded Message —–
From: ‘Appellate_Tamil Nadu’ <appellate.tn@jio.com>
To: “jagdish_mn@yahoo.com” <jagdish_mn@yahoo.com>
Sent: Tuesday, January 7, 2020, 01:25:06 PM GMT+5:30
Subject: Re: Fw: Remainder mail No: 20 – refund
Dear Jagdish,
Please accept our sincere apologies for the delay. It is unfortunate it has taken us more than the committed time.
Based on the update recived, please help us with the below NEFT details:
- Account Number
- Account Name
- Account Type
- Bank Name
- IFSC Code
- Branch Address
Awaiting your response.
| Thank You
Zarna Atul Purohit Team Jio |
On 12/30/2019 5:54 PM, appellate.tn@jio.com wrote:
Dear Jagdish,
I apologise for the inconvenience caused to you due to delay in providing you with a resolution against the issue you have highlighted.
This is definitely not the experience we want you to have with Jio.
I would like to inform you that your issue has already escalated to our concerned team.
Please allow us sometime in order to get back to you with appropriate resolution.
We appreciate your time and patience.
| Thank You
Zarna Atul Purohit Team Jio |
On 12/30/2019 4:40 PM, jagdish kumar wrote:
Refund still pending
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: Jio <care@jio.com>; Appellate_Tamil Nadu <appellate.tn@jio.com>
Sent: Wednesday, December 18, 2019, 12:51:58 PM GMT+5:30
Subject: Fw: Remainder mail No: 19 – refund
refund pending from sep05 2018. No developments even after 18 rremainder mails . No worth Jio connection .
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: Appellate_Tamil Nadu <appellate.tn@jio.com>; Jio <care@jio.com>
Sent: Friday, November 22, 2019, 02:03:03 PM GMT+5:30
Subject: Fw: Remainder mail No: 18 – refund
refund status??
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: Jio <care@jio.com>; Appellate_Tamil Nadu <appellate.tn@jio.com>
Sent: Friday, October 25, 2019, 03:27:36 PM GMT+5:30
Subject: Fw: Remainder mail No: 17 – refund
no updates yet ???
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: Jio <care@jio.com>; Appellate_Tamil Nadu <appellate.tn@jio.com>
Sent: Thursday, September 19, 2019, 02:55:20 PM GMT+5:30
Subject: Fw: Remainder mail No: 15 – refunf
Message as received sep 07. no report yet .
Dear Jagdish,
I understand your concern with regard to the security deposit refund.
Let me forward a request to my backend team for the clarification of the refund amount.
We should have an update around the same in another 48 hrs.
You will receive a service request number for this via an SMS along with a link through which you can track the status of this request.
Thank you for your patience.
| Thank You
Priyank Doshi Team Jio |
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: Jio <care@jio.com>; Appellate_Tamil Nadu <appellate.tn@jio.com>
Sent: Saturday, September 7, 2019, 02:06:01 PM GMT+5:30
Subject: Fw: Remainder mail No: 14 – refunf
still under process ????
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: ‘Jio Care’ <care@jio.com>
Sent: Monday, August 26, 2019, 12:42:03 PM GMT+5:30
Subject: Re: Refund
Kindly update the refund time.
On Saturday, July 6, 2019, 02:00:09 PM GMT+5:30, ‘Jio Care’ <care@jio.com> wrote:
Dear Jagdish,
I understand your concern with regard to security deposit.
As per the update, your security deposit refund is under process and if you are eligible you will be receiving the refund in 30 days.
Thank you for your patience.
| Thank You
Abhishek Shinde Team Jio |
On 7/2/2019 3:59 PM, appellate.tn@jio.com wrote:
Dear Jagdish,
I understand your concern with regard to the security deposit refund.
I have forwarded the case to the concern team for further investigation to ensure we resolve it on priority.
You will get an update within 72 hours.
Thank you for your patience.
| Thank You
Karim Merchant Team Jio |
On 7/2/2019 2:55 PM, jagdish kumar wrote:
Basis the service request SR00000X2P3U, refund of Security Deposit is under process, if you are eligible, then you will get the refund with 30 working days starting from 12.05.2019.
I appreciate your time and patience.
| Thank You
Subodh Shinde Team Jio |
It has been 45 days (probably 30 working days including). ?????????
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: appellate.tn@jio.com <appellate.tn@jio.com>
Sent: Saturday, June 22, 2019, 11:53:49 AM GMT+5:30
Subject: Fw: Refund
Hi,
no updates regarding refund.
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: ‘Appellate_Tamil Nadu’ <appellate.tn@jio.com>
Sent: Thursday, May 30, 2019, 02:35:40 PM GMT+5:30
Subject: Re: Refund
Dear Mr Subodh ,
Im surprised to hear from you.
I presume you must have gone through my previous mails dated back to Sep 12 2018 .
If so what should be your reason to state that the refund will be in 30 working days from 12.05.2019 and what was your team involved with this refund form the said date.
The UNDER PROCESS as mentioned by you team is frustrating.
You would be aware of the terms and conditions of JIO on the refund which is 60 working days . I don’t know which 60 working days is from 12 September 2018.
Is JIO working to the standards of performance ?
Have to wait and see !!!!
On Wednesday, May 29, 2019, 5:59:02 PM GMT+5:30, ‘Appellate_Tamil Nadu’ <appellate.tn@jio.com> wrote:
Dear Mr. Kumar,
I understand your concern regarding refund of Security Deposit.
Basis the service request SR00000X2P3U, refund of Security Deposit is under process, if you are eligible, then you will get the refund with 30 working days starting from 12.05.2019.
I appreciate your time and patience.
| Thank You
Subodh Shinde Team Jio |
On 5/29/2019 5:17 PM, jagdish kumar wrote:
Even the appellate authority doesn’t seem to solve the issue of refund which is pending for more than 8 months.
what a shame it is !!! nobody seem to care about the issue.
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: Jio <care@jio.com>
Sent: Tuesday, April 30, 2019, 2:54:54 PM GMT+5:30
Subject: Fw: Refund
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: Jio <care@jio.com>
Sent: Tuesday, April 30, 2019, 2:54:03 PM GMT+5:30
Subject: Fw: Refund
No updates ,no calls ,,, issue still pending for the past 8 months. !!!
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: Jio <care@jio.com>
Sent: Tuesday, April 23, 2019, 2:15:16 PM GMT+5:30
Subject: Fw: Refund
No updates still on the refund,,.
—– Forwarded Message —–
From: jagdish kumar <jagdish_mn@yahoo.com>
To: Jio <care@jio.com>
Sent: Wednesday, April 17, 2019, 1:42:57 PM GMT+5:30
Subject: Re: Refund
still the issue of refund remains ,,,,. please re re re re re- escalate . Funny !!!!!!!!!!!!
On Tuesday, March 26, 2019, 2:59:23 PM GMT+5:30, jagdish kumar <jagdish_mn@yahoo.com> wrote:
six months gone ,,, still no refund. how shameful it is ,, is it not ??? I have no other means except to escalate legally.
———————-
From: ‘Jio Care’ <care@jio.com>
To: jagdish_mn@yahoo.com
Sent: Thursday, February 21, 2019 4:43 PM
Subject: Re: Fw: Refund
Dear Mr. Kumar
Please accept our sincere apologies for the delay. It is unfortunate it has taken us more than the committed time.
I am re-escalating your case to ensure we resolve it on priority.
I request you to please grant us some additional time for the same.
You will get an update at the earliest.
I appreciate your patience.
| Thank You
Tom Jose Team Jio |
On 2/21/2019 1:43 PM, jagdish kumar wrote:
How many 60 days still you have for the refund ???? Are you people working on it ???
———————-
From: ‘Jio Care’ <care@jio.com>
To: jagdish_mn@yahoo.com
Sent: Tuesday, February 5, 2019 5:42 PM
Subject: Re: Fw: Refund
Dear Jagdish,
I apologise for the inconvenience caused to you due to delay in receiving Security deposit refund.
Please be informed that your issue has already been raised and our team is investigating on it to resolve at the earliest.
We request your patience and understanding in this matter.
| Thank You
Vishakha Shinde Team Jio |
On 2/5/2019 12:51 PM, jagdish kumar wrote:
It has been 5 months since I have changed from postpaid to prepaid plan . I had been informed that the refund takes a minimum of 60 days. Im worried how far it is true !!!
———————-
From: ‘Jio Care’ <care@jio.com>
To: jagdish_mn@yahoo.com
Sent: Saturday, January 19, 2019 12:18 PM
Subject: Re: Fw: Refund
Dear Jagdish,
I understand your concern with regard to postpaid security deposit refund.
Please be informed that your issue has already been raised and our team is investigating on it to resolve at the earliest.
We request your patience and understanding in this matter.
| Thank You
Sonali Bhabal Team Jio |
On 1/19/2019 9:32 AM, jagdish kumar wrote:
It’s JAGDISH KUMAR.M.N
———————-
From: ‘Jio Care’ <care@jio.com>
To: jagdish_mn@yahoo.com
Sent: Friday, January 11, 2019 11:38 PM
Subject: Re: Fw: Refund
Dear Jadish,
I understand your concern with regard to security deposit refund.
In order to investigate this issue, please help us with the following information:
- Your name as it appears in the bank:
Having a little more information about the situation will help me evaluate and address the issue faster.
| Thank You
Mandar Patil Team Jio |
On 1/11/2019 9:07 PM, jagdish kumar wrote:
Kindly go through my mail . It has been over 04 months of migration from postpaid to pre paid,,, still the refund is pending.
—– Forwarded Message —–
From: ‘Jio Care’ <care@jio.com>
To: jagdish_mn@yahoo.com
Sent: Monday, November 19, 2018 8:09 PM
Subject: Re: Refund
Dear Jagdish,
I understand your concern with regard to postpaid security deposit refund.
Please grant us some more time, I have forwarded your request to our relevant team.
The respective team will get back to you at the earliest.
I appreciate your patience.
| Thank You
Sachin Awatigar
Team Jio |
On 11/19/2018 2:47 PM, jagdish kumar wrote:
Hello,
Please refer to my Jio Number 6381343529 wherein I have changed from Post paid to Pre paid connection on Sep 05 2018.
It has been 74 days since then.
You can verywell view my earlier payment of Rs 4000/ as for credit limit Enhancement. I Kindly request you to refund the amount.
Regards
Jagdish.
———————-
From: ‘Jio Care’ <care@jio.com>
To: jagdish_mn@yahoo.com
Sent: Tuesday, September 18, 2018 5:47 AM
Subject: Re: Refund
Dear Kapil,
I understand your concern with regard to Postpaid security deposit refund.
Please note the following points for refund:
- It will be adjusted against the outstanding or paid out in form of a cheque/e-refund at the time of number cancellation or migrating from Postpaid to Prepaid
- It may take up to 60 days from the date of disconnection, for the customer to receive the refund cheque/e-refund
If you have any further queries or need assistance regarding Jio services, feel free to write to us at care@jio.com
| Thank You
Jamaluddin Shaikh Team Jio |
On 9/18/2018 12:32 AM, jagdish kumar wrote:
Please refer to my earlier mail dated 12 sep 2018.
Hello,
Please refer to my Jio Number 6381343529 wherein I have changed from Post paid to Pre paid connection on Sep 05 2018.
You can verywell view my earlier payment of Rs 4000/ as for credit limit Enhancement. I Kindly request you to refund the amount.
Regards
Jagdish.
Image Uploaded by jagdish kumar:
