Refund of Deposit for cancelled order for Airtel Xstream

Name of Complainant	MILIND DATTATRAYA DIXIT
Date of Complaint	January 22, 2026
Name(s) of companies complained against	Airtel Xstream
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by MILIND DATTATRAYA DIXIT:

Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)
Nov 19, 2025 at 9:55 AM
Milind Dixit
To: 121@in.airtel.com
5 Files3 MB Download All
Airtel Xstream Subscribe for Rs. 279_month.png
Airtel ack. for 275 scheme.jpg
Airtel Receipt Dtd. 22.09.2025 for 2K5 (This order cancelled by me).pdf
Airtel Receipt Dtd. 27.09.2025 for 2K5.pdf
Sub Headings of Profile with Watchlist.png

Hello,
I was having 14 individual OTTs. After your advertisement of OTT bundle at lower cost I decided to opt for it. Refer attachment “Airtel Xstream Subscribe for Rs. 279_month”. I paid by UPI. On 25.09.2025 I received Wup refer attachment “Airtel ack. for 279 scheme”. The package started working.
Since I filled some information about me on your website there was call by Shiv shanti Tiwari of Airtel. I explain him my requirement. He wanted to visit but I said first let me know your plans. How many Devices can be used on.
22.09.2025 Call to Tiwari. The plan was received. After coming home, I gone through. I called him, after my few questions, he handed over to his senior.
I have local Wi-Fi wired Unlimited connection @ 50 Mbps for last 10 years, there are no major issues with their service & rate. When I searched new movies on OTT, the major were not available on my 14 OTTs but only on Airtel Xstream. The Wi-Fi condition was changing my decision for Xstream. Luckily I have seen offer of 279/Month, I immediately subscribed it. I asked your persons about my pay. of 279/-, they were not aware about it & doubt about genuiness of it. Hence later screen shot was sent.
24.09.2025 Wup to Shiv shanti Tiwari of Airtel
Ye advtg. se maine Rs. 279 UPI kiya. Aapaka advtg. Fake hai to batao mai cyber complaint karata hoo.
Since my 279 has not started I paid him 2,500 for 699 scheme. Refer attachment “Airtel Receipt Dtd. 22.09.2025 for 2K5 (This order cancelled by me)”.

MILIND DIXIT
Mobile: 9422523813
Only Wup: 8928597303
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Re: Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)
Nov 20, 2025 at 12:54 PM
121
To: milinddixit47@yahoo.in
Dear Customer,
Greetings from Airtel!

I am your dedicated Airtel experience expert.
I am writing in response to your email for your Airtel Xstream Fiber ID, I want to assure you that your request is receiving our immediate attention.
Our team is currently prioritizing your request and you can expect an update within 24-48 hours.
Thank you for your patience and trust.
Hope we were able to help you!
For any future assistance reach out to us via the Airtel Thanks app, your feedback makes us better every day.
Follow Airtel Cares on YouTube – our dedicated customer support channel!
Regards,
Team Airtel
India’s 1st Spam fighting network
**********************************************************************************
Re: Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)
Nov 20, 2025 at 9:53 PM
Milind Dixit
To: 121
Team Airtel,

Thanks

**********************************************************************************
Re: Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)
Nov 21, 2025 at 2:05 PM
121
To: milinddixit47@yahoo.in
Dear Milind Dixit,
Greetings from Airtel!
This is in reference to your email regarding OTT issue for your Airtel Xstream fiber ID 02227033482_wifi.
I apologize for the inconvenience caused to you. Your feedback will enable us to enhance our services and service experience.
As per your concern, I have registered your complaint and the reference number is 11020577732. Let me assure you that the issue will be resolved within 02:01 PM on 25-11-2025.
Inconvenience is deeply regretted. We appreciate your cooperation in this regard.
In future, to check any network issue & raise a complaint, view & pay bills, manage your account efficiently, track your usage, claim rewards & much more by clicking on the following links IOS- https://i.airtel.in/unabletouseinternet and Android- https://u.airtel.in/iMy828IwIbh5.

You can also manage your services and accounts effortlessly through WhatsApp. Just send Hi to 9205182984.
Hope we were able to help you!
For any future assistance reach out to us via the Airtel Thanks app, your feedback makes us better every day.
Follow Airtel Cares on YouTube – our dedicated customer support channel!

Regards,
Team Airtel
India’s 1st Spam fighting network
**********************************************************************************
(Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints
Nov 26, 2025 at 8:15 AM

Milind Dixit
To: 121
Hello Team Airtel,

Due to frequent failure of Wi-Fi signal, I contacted & Mr. Vishal Yadav (Who has executed my order in Thane & now at Kalyan) gave me complaint no. 9560046000.

Called Select (1) for English, Press (1) Portability …. (2) New Service Online KYC (3) Existing connection (4) Loss of sim …. (5) for Airtel Payment Bank services

(3) Press (1) to confirm, Enter RMO or Airtel Landline No. or Wi-Fi ID,

When I enter 9422523813 app reads it press (1) to confirm “Oh Oh” you have entered wrong number?

I don`t have Landline No.

My Airtel Wi-Fi Modem 02227033482_wifi. When I enter 02227033482 (As _wifi can`t be entered) app reads it press (1) to confirm “Oh Oh” you have entered wrong number?

This is really irritating.

Till today my previous complaints are not settled.

Regards,

MILIND DIXIT

Mob.: 9422523813
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Re: (Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints
Nov 26, 2025 at 10:15 AM
121
To: milinddixit47@yahoo.in
Dear Milind Dattatraya,

Greetings from Airtel!

This is in reference to your email regarding ott for your Airtel account number 20034117542.

As per your concern, we would like to inform you that OCD to customer, as per IT confirmation Subscription is active at our end.

Kindly check with the partner team, partner id(f40ef911-9bab-11f0-8f9d-dd4f75d8a409).

Further if you are facing any issue kindly write us back with the error screenshot.

Kindly uninstall and reinstall the latest version of Airtel thanks app.

Further if you are facing any issue kindly write us back with the error screenshot.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.

In future, to check any network issue & raise a complaint, view & pay bills, manage your account efficiently, track your usage, claim rewards & much more by clicking on the following links IOS- https://i.airtel.in/unabletouseinternet and Android- https://u.airtel.in/iMy828IwIbh5.

You can also manage your services and accounts effortlessly through WhatsApp. Just send Hi to 9205182984.

Hope we were able to help you!

For any future assistance reach out to us via the Airtel Thanks app, your feedback makes us better every day.

Follow Airtel Cares on YouTube – our dedicated customer support channel!

Regards,

Team Airtel

India’s 1st Spam fighting network
**********************************************************************************
Re: (Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints
Nov 27, 2025 at 8:14 AM

Milind Dixit
To: 121
Hello Team Airtel,

Thanks for reply.

You have mentioned “Kindly check with the partner team, partner id(f40ef911-9bab-11f0-8f9d-dd4f75d8a409).”

How to contact your partner?

Regards,

MILIND DIXIT

Vi Mob.: 9422523813
**********************************************************************************
Re: (Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints
Nov 27, 2025 at 12:39 PM
121
To: milinddixit47@yahoo.in
Dear Milind Dixit,

Greetings from Airtel!

This is in reference to your email regarding XPP issue for your Airtel Xstream fiber ID 02227033482_wifi.

As per your concern, we checked our records found that subscription is active at our end, kindly check with the partner team, partner id for reference (f40ef911-9bab-11f0-8f9d-dd4f75d8a409).

Kindly note that Xtream play is in manage status from our end, kindly contact partner.

Further kindly send mail to Xtream play partner team along with this partner ID support-airtelxstream@airtel.com.

If Issue persist kindly share the error screenshot in pdf format to take necessary action.

Inconvenience is deeply regretted. We appreciate your cooperation in this regards.

In future to check any network issue & raise a complaint, view & pay bills, manage your account efficiently, track your usage, claim rewards & much more by clicking on the following links IOS- https://i.airtel.in/unabletouseinternet and Android- https://u.airtel.in/iMy828IwIbh5.

Hope we were able to help you!

For any future assistance reach out to us via the Airtel Thanks app, your feedback makes us better every day.

Follow Airtel Cares on YouTube – our dedicated customer support channel!

Regards,
Team Airtel
India’s 1st Spam fighting network.

**********************************************************************************
Fw: (Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints
Nov 28, 2025 at 8:12 AM

Milind Dixit
To: support-airtelxstream@airtel.com

—– Forwarded Message —–
From: Milind Dixit
To: 121
Sent: Wednesday, November 26, 2025 at 08:15:30 AM GMT+5:30
Subject: (Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints

Hello Team Airtel,

……………………………..

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Fw: Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)
Nov 28, 2025 at 8:13 AM
Milind Dixit
To: support-airtelxstream@airtel.com
5 Files3 MB Download All
Airtel Xstream Subscribe for Rs. 279_month.png
Airtel ack. for 275 scheme.jpg
Airtel Receipt Dtd. 22.09.2025 for 2K5 (This order cancelled by me).pdf
Airtel Receipt Dtd. 27.09.2025 for 2K5.pdf
Sub Headings of Profile with Watchlist.png

—– Forwarded Message —–
From: Milind Dixit
To: “121@in.airtel.com”
Sent: Wednesday, November 19, 2025 at 09:55:44 AM GMT+5:30
Subject: Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)

Hello,

I was having 14 individual OTTs. After your advertisement of OTT bundle at lower cost I decided to opt for it. Refer attachment “Airtel Xstream Subscribe for Rs. 279_month”. I paid by UPI. On 25.09.2025 I received Wup refer attachment “Airtel ack. for 279 scheme”. The package started working.
………………………….
**********************************************************************************
Fw: (Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints
Nov 28, 2025 at 8:14 AM
Milind Dixit
To: support-airtelxstream@airtel.com
Partner ID for reference (f40ef911-9bab-11f0-8f9d-dd4f75d8a409)

**********************************************************************************
Fw: Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)
Nov 28, 2025 at 8:14 AM

Milind Dixit
To: support-airtelxstream@airtel.com
5 Files3 MB Download All
Airtel Xstream Subscribe for Rs. 279_month.png
Airtel ack. for 275 scheme.jpg
Airtel Receipt Dtd. 22.09.2025 for 2K5 (This order cancelled by me).pdf
Airtel Receipt Dtd. 27.09.2025 for 2K5.pdf
Sub Headings of Profile with Watchlist.png

Partner ID for reference (f40ef911-9bab-11f0-8f9d-dd4f75d8a409)
—– Forwarded Message —–
From: Milind Dixit
To: “support-airtelxstream@airtel.com”
Sent: Friday, November 28, 2025 at 08:13:29 AM GMT+5:30
Subject: Fw: Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)

Thank you for reaching out to us. We sincerely apologize for the inconvenience caused.

We would like to inform you that your ₹279 pack, which started on 21/09/2025, was exhausted on 21/10/2025. Since auto-renewal was turned off, the pack was not renewed. Currently, as per your Airtel plan, Xstream Premium and Zee5 subscriptions are already active on your account. Please stream content through the Xstream Play app only.

If the issue still persists, kindly share a screen recording of the error so we can assist you further.
For other OTT-related concerns, please contact Airtel Thanks App support by clicking on i.airtel.in/gethlp, where you’ll receive additional assistance.

Thank you for connecting with Airtel Xstream support.

Warm regards,
Airtel Xstream Play Team

**********************************************************************************
Re: Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)
Nov 29, 2025 at 8:24 AM

Milind Dixit
To: support-airtelxstream
Hello Airtel Xstream Play Team,

What a reply?

Your Reply “We would like to inform you that your ₹279 pack, which started on 21/09/2025, was exhausted on 21/10/2025. Since auto-renewal was turned off, the pack was not renewed.”

Forget exhausted, you have stopped my package for 279.00 on 2nd day, without any information to me. Who does auto-renewal for discontinued package? Refund my Deposits 279.00 [You can deduct for 1 or 2 days].

Foy your kind & serious information, your Auto-Renewal in Thanks App does not work.

Your Reply “Currently, as per your Airtel plan, Xstream Premium and Zee5 subscriptions are already active on your account. Please stream content through the Xstream Play app only.”

Why you are giving information to me which is known to me? Don`t waste my time by diverting subject.

Refund my cancelled order deposit of Rs. 2,500.00 immediately.

Add Subheadings of Profile with “Watchlist” in TV menu, like in your web Home page.

Give me proper number for immediate contact in case of failure of Wi-Fi signal.

Add “Search” menu in each OTT.

Improve your present “Search” in Xstream home page on Web.

Avoid such half replies.

Whether you have any higher authority in your company to complaint against your team?

Regards,

MILIND DIXIT

Mobile: 9422523813

Only Wup: 8928597303
**********************************************************************************
Re: Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)
Nov 29, 2025 at 11:59 AM
support-airtelxstream
To: milinddixit47@yahoo.in
Dear Customer,

Thank you for reaching out and sharing your concerns. We regret the inconvenience caused.

Your ₹279 pack started on 21/09/2025 and was valid until 21/10/2025. Since auto-renewal was turned off, the pack was not renewed. Unfortunately, we cannot initiate a refund. If the
amount was debited after 21/10/2025 and the subscription was not activated, please share a screenshot of the payment debit.

If the issue persists, please share a screen recording of the error from the beginning so we can understand the concern better.

Your feedback about adding Watchlist in the TV menu, including Search in each OTT app, and improving the Search feature on the Xstream web homepage is noted.

For Wi-Fi issues, please connect with our support team through the Airtel Thanks App by clicking i.airtel.in/gethlp.

You have reached the right team, and we are here to assist you with all your concerns. Feel free to write to us anytime.

Thank you for your patience.

Warm regards,
Airtel Xstream Play Team

**********************************************************************************
Re: Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)
Dec 1, 2025 at 8:28 AM

Milind Dixit
To: support-airtelxstream
Hello Airtel Xstream Play Team,

I have NOT reached the right team & that is why want to complaint about your to team to higher authorities.

Why you avoiding replaying to “Refund my cancelled order deposit of Rs. 2,500.00 immediately.”

DO NOT REPEAT replies like, “As per your broadband plan, Airtel Xstream Play and ZEE5 subscriptions are active on your number. ….”

MILIND DIXIT

Mobile: 9422523813

Only Wup: 8928597303
**********************************************************************************
Re: Refund of my Deposits (Airtel Wi-Fi Modem 02227033482_wifi)
Dec 1, 2025 at 10:02 AM
support-airtelxstream
To: milinddixit47@yahoo.in
Hi, thank you for reaching out to us.

From what you’ve shared, your concern seems to be related to refund of cancelled order.

We kindly request you to connect with our Airtel Thanks App support by clicking on i.airtel.in/gethlp, where you’ll be assisted further.

If your concern is about the Airtel Xstream Play App, please share the complete details with us.

So, we can review and help you with it.
Warm regards,
Airtel Xstream Play Team

**********************************************************************************
Re: (Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints
Jan 6 at 3:15 PM
121
To: milinddixit47@yahoo.in
Dear Milind Dixit,

Greetings from Airtel!

This is in reference to your email regarding XPP issue for your Airtel Xstream fiber ID 02227033482_wifi.

As per your concern, we checked our records found that subscription is active at our end, kindly check with the partner team.
Partner id for reference (f40ef911-9bab-11f0-8f9d-dd4f75d8a409).

Further, if you are facing any issue kindly write us back with the error screenshot in order to do needful.

If Issue persist kindly share the error screenshot in pdf format to take necessary action.

Inconvenience is deeply regretted. We appreciate your cooperation in this regards.

Hope we were able to help you!

For any future assistance reach out to us via the Airtel Thanks app, your feedback makes us better every day.

FollowAirtel Cares on YouTube – our dedicated customer support channel!

Regards,
Team Airtel
India’s 1st Spam fighting network.
**********************************************************************************
Re: (Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints
Jan 7 at 7:58 AM
Milind Dixit
To: 121
Hello,

Stop this type of standard replies. Y`day who [9724126697] called me back against my call to customer care no. 9560046000?

I want my refund of Rs. 2,500 against cancelled order or I will complaint to National Consumer or TRAI.

MDD
**********************************************************************************
Re: (Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints
Jan 7 at 12:38 PM
121
To: milinddixit47@yahoo.in
Dear Milind Dixit,

Greetings from Airtel!

This is in reference to your email regarding refund for your Airtel Xstream fiber ID 02227033482_wifi.

In order to check the status of your connection, request you to respond with the following details:

1. CAF number.
2. Installation address.
3. Applicant name and number.

Inconvenience is deeply regretted. We appreciate your cooperation in this regards.

You can also manage your services and accounts effortlessly through WhatsApp. Just send Hi to 9205182984.

Hope we were able to help you!

For any future assistance reach out to us via the Airtel Thanks app, your feedback makes us better every day.

Follow Airtel Cares on YouTube – our dedicated customer support channel!

Regards,
Team Airtel
India’s 1st Spam fighting network
**********************************************************************************
Re: (Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints
Jan 7 at 4:02 PM
Milind Dixit
To: 121
1 File55 kB
Airtel Receipt Dtd. 22.09.2025 for 2K5 (This order cancelled by me).pdf

What is CAF No.?

302, Vijay Tower, Bhaskar Colony, Naupada, Thane (W) – 400 602

MILIND DATTATRAYA DIXIT

RM: 9422523813
**********************************************************************************

Complaint to
Complaint to

Later my 279 subscription ask to confirm Zee5 & JioHotstar I did & got confirming SMS. I was surprised to see Netflix confirmation. My dream of Xstream as OTT on my local Wi-Fi was completed. So, I wanted to cancelled 2,500 Order. They replied that order will be cancelled & refund within 15 days.
The moment I cancelled 2,500, my 279 package stopped working. I got annoyed. If 279 Offer requires Airtel Wi-Fi, then it is not mentioned in it.
Since Airtel Gallery is nearby my residence, I met Mr. Vishal Yadav, he explained me various plans. I again paid 2,500 to him. Refer attachment “Airtel Receipt Dtd. 27.09.2025 for 2K5”. The router was installed. Some issues were settled by Vishal. For Apple TV he has taken much efforts. As said earlier, my NETFLIX monthly expired, that also he has settled.
I requested him to settle my refunds of 275 & 2,500 and sent all docs. to him. I twice visited gallery, but he was not available. Y`day I came to know that he has been transferred to Kalyan branch. This E-mail ID was sent by him.
Refund my both Deposits 275.00 [You can deduct for 1 or 2 days) & 2,500.00 on most urgent basis.
One more complaint:
There were around 30 Movies which were available only on “Airtel Xstream Play”, hence opted for it. I refer only YouTube on my Laptop for OTT recommendations & add them to my Watchlist in Xstream. In my Laptop, I have Profile Heading, refer attachment “Subheadings of Profile with Watchlist” but not in TV. Please solve this issue as Vishal couldn`t do it.
Don`t bother your customer to write down name of movie from YouTube & search in Xstream in TV.
Surprisingly some movies do not appear in Xstream search result in Laptop, then I search them on Web, click link of Web search result including name of Xstream & then it opens in Xstream which is added in Watchlist by me.
Regards,

Thanks

Regards,
Team Airtel
India’s 1st Spam fighting network

**********************************************************************************
(Airtel Wi-Fi Modem 02227033482_wifi) Additional Complaints
Nov 26, 2025 at 8:15 AM

Milind Dixit
To: 121
Hello Team Airtel,

I am able to make Watchlist, say in “Sony Liv”, as I am having individual valid subscription of it. The OTTs in your home page don`t have search option. What will happen when my own subscription expires? For NETFLIX & PRIME they are out of list, so I can search.

I can guess about bulk subscriptions (Like bulk License of Windows by Dell) taken by you from OTTs, that is why I am getting at much lower cost, but basic menu has to be there.