This is Nikita from amazon email team here to assist you today.The images shared by you have been verified by us.

I have read all the details of your complaint. First of all, please accept my sincere apologies on such an annoying situation which you have faced with the payment for the latest Order. I accept that is very unfortunate indeed and certainly not up to Amazon standard.

I deeply regret to know all the inconvenience caused to you with the double payment of the Order No: 407-3345207-5016347 where the amount of Rs.859.00 deducted twice from your bank account. Trust me this is not how we want our customers to experience and I will definitely get your concern resolved.

I completely agree with you that this incident has caused you a huge impact especially the belief which you had at Amazon for purchasing the product from Amazon by paying your hard earned money and believe me I have no such words which could ever reveal the hustle you are undergoing with the Order.

I would like to inform you that as per Amazon payment policy, we do not accept any type of double payments for any product at any situation and as per your issue is related, I can realize that you have made payment for two times and keeping your concern on utmost priority basis.

To help you in this regard, I am checking the issue with our concern team and once I get any update regarding this, I will get back to you with the update as I am keeping the issue in follow up.

Umesh, be assured I will get back to you with the payment related information within 48 hours.

We appreciate your understanding and cooperation.

Thank you for being our valuable Prime Customer. We will definitely try to improve our services in future.