| Name of Complainant | |
| Date of Complaint | March 1, 2021 |
| Name(s) of companies complained against | OYO ROOMS |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked 2 rooms at Oyo Hotel Mannat in New Delhi Paharganj on 11th Feb, and I booked it for 12th Feb. I found the room to be very small and compact when compared with the photos and the manager and surrounding folks were so impolite that I had no other option but to cancel the request and book at some another place. I had a word with Oyo Customer Care and they told me that the amount will be refunded upon cancellation before check-in. I didn’t check-in and cancelled the booking. I was expecting them to refund the amount within a week or so but now upon repeated phone calls with customer care executive, they keep fooling by telling that your call will be redirected to another department (Refund Related) but it never ever gets connected. I just want the refund to be processed as soon as possible as it is no policy in any place in the world where you will be paying for a stay you never took (not even checked in).
Image Uploaded by Siddharth Agarwal:
Hi
I had raised a ticket for refund your representative advised me it will.be credited within 14working days,it’s been a 2 months still.l,haven’t receive any updates…I really fed up with Oyo experience
My ticket I’d :3781968790
Please let me know the status
maine aaj room book keya thaa online oyo ko payment bhee keya ohaa oh place pe room bhee nahi thaa and payment hee account se chala gaya oyo froud hai please friends kabhi bhee online oyo ko paymant matt karna oyo hotel ke sath mel ke froud kar raha hai
oyo froud kar raha hai ,please hotel me janne se pahale kabhi bhee aap online payment matt karna mai fasa hu please aap matt fasna mere bhai