Name of Complainant	Amit Rana
Date of Complaint	December 6, 2020
Name(s) of companies complained against	Make my trip
Category of complaint	Airlines
Permanent link of complaint	Right click to copy link
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I have booked flight from Mumbai to Goa PNR no. KMT3UA (total fare 8010 ) but airline have cancelled the flight . Total fare has been paid by me in two ways 6282 from my credit shell & 1191 from my credit card . Booking ID is NF78156278737588. But still I have received only 1191 rs only rest 6819 amount not received till now as per airline they have processed for both payment.

PNR/Booking Ref.: KMT3UA Status Date of Booking* CANCELLED 02Aug20 *Booking Date reflects in UTC (Universal Time Coordinated), all other timings mentioned are as per Local Time. IndiGo Passenger(s) 1. Ms. Ritika Rana 2. Mstr. Amritansh Rana 3. Miss. Dhriti Rana Refund Information: • For bookings made through travel agent: If you have cancelled your reservation through any IndiGo channel, then a credit shell is created, which is valid for one year. The credit shell can be utilized for same passengers by contacting your travel agent. If you have cancelled through your travel agent, please contact travel agent for refund details. • For bookings made directly through IndiGo: If your booking was cancelled online on the IndiGo website and you have opted for a refund, the balance amount will be credited to your credit/ debit card or bank account in 5 to 7 working days. If your booking was cancelled online on the IndiGo website / call center / Airport and you have opted for a reservations credit shell, you can use the available amount for future IndiGo bookings within one year by contacting our call center or through our Airport ticketing counters. If your booking was made and cancelled using your IndiGo website log in account, then the reservations credit will reflect in your registered log in account only. You can use this credit to make future reservations by logging in to your IndiGo account or by calling our 24X7 call center. Fare Summary PNR Credit Shell INR 6,819.00 Total Deductions INR 0.00 Refund Amount INR 1,191.00 Personal contact information Address : 19th floor,Tower A,B&C Epitome Building No.5 Company Name : MAKEMYTRIP INDIA PVT LTD Home Phone : 919106247938 Other Phone : 919106247938 Alt Phone : 919106247938 Email : amitrana_2007@rediffmail.com Interglobe Aviation ltd.(IndiGo), Global Business Park, Gurgaon, Haryana, India. Call 0124-4973838 or 0124-6173838

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