Refund not received

Name of Complainant Balraj
Date of ComplaintApril 14, 2022
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Balraj:

I recharged my No.9844400466 on 08/03/2022 around 12:00 AM Transaction Id: 206802881131 it is unsuccessful and amount is debited from my account i got message from airtel refund amount will credit back within 7 to 10 days and after i recharged it is processed successfully i uploaded screenshot my bank account details , I called customer care after recharge they told the amount will be refund within 7 days, again called customer care on 19th Mar they told amount will be refund on 19th mar but not refunded and again i called customer care told the amount will be refund on 25th Mar.
My question is what airtel sent message like the refund amount will be credit wit 7 to 10 days its almost 15days over and again they are telling it takes 3 more days from today But why airtel sent message 7 to 10 days this is lying customers

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