Refund not received

Name of Complainant Pratiksha Shelatkar
Date of ComplaintFebruary 5, 2022
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Pratiksha Shelatkar:

I cancelled my one of the order from amazon on 16012022 but my account got closed on 17012022 due to which I had not received my refund amount. I talked with amazon customer care and they have given me one refund reference number and asked me to visit bank. I visited Kharghar Axis bank today and explain my issue but they are saying if account get closed then amount returned to merchant account. I also talked with customer care they are also saying to visit bank, But I have not received any positive response by visiting bank so requesting you to resolve the issue and refund my amount as soon as possible.

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