| Name of Complainant | |
| Date of Complaint | October 12, 2022 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I bought a boat watch for 3000 rupees and it’s price was reduced by 1000 rupees the next day ordered. I contacted customer support person if there’s any way I can return it and get a refund so that I can buy the one which is 1000 rupees cheaper. Customer support agent told me that he will raise return request on my behalf and i would get refund upon returning the product.
The agent went on and raised refund on return but under the category “wrong item received”. I was not asked whether he can raise request under this category, but he just WENT ON!
I returned the watch,bought the cheaper one, hoping that I will get refund at the earliest
After ten days from the day of return, since there was no change on the return status, i contacted support again to only hear that i sent a forfeited item. They got an old used pant in place of watch and hence they cant process my refund.
And it’s now i thought of the category Under which the return was raised. “received wrong item”. Either the person who collected the watch or the one who is in the warehouse has clearly used this category to replace the watch with pant. They had known that if we return something in this category, they need not check what is being returned by the customer. But I was not knowing about this and failed to click a picture\photo when I returned the watch as received.
I had explained all this to Amazon executives through a call and in twitter, but in vain. They tag me as the liar and say, you have returned wrong product and until i return the watch, they wont refund the money.
One beauty is, all through my follow up, they kept saying, they have investigated, and they cant provide refund. And the way they respond to my emails are harassing and stamping me as liar which is spoiling my self respect. They havent answered to my questions regarding the return process as well. I am still unsure how can they right away tag the customer as the fraudster but not the middlemen involved.
I dont have any other way other than posting this in consumer complaints forum.
Order details:
#405-1494489-4374751
Order date:
16/09/2022
Received Item on:
18/09/2022
Returned on:
23/09/2022
