| Name of Complainant | |
| Date of Complaint | January 11, 2021 |
| Name(s) of companies complained against | Make my trip |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I made a booking with MMT for the flights from montreal (YUL) to Delhi (DEL) the flight were in two segments (4 flights) YUL – YYZ (toronto), YYZ – DEL, DEL – YYZ and YYZ – YUL. However the time of the YUL – YYZ and YYZ – YUL flights were changed by the airline. Here the MMT failed to keep my booking for those two flights.
As per the booking I received the message that the time of the flight was changed so I reached the airport early. At the airport the airline checked my PNR and said that there is no such booking for YUL-YYZ and YYZ-YUL but the YYZ-DEL and DEL-YYZ booking was present. So I ended up buying a new ticket for YUL-YYZ with a much higher price. On the makemytrip app and website the segment YUL-YYZ had disappeared. I raised a request with MMT for the refund. The MMT agent contacted me and mentioned that the cancellation was from airline and I need to complete the remaining segment of travel to raise the refund request. Then they closed the ticket without my confirmation. So I opened a new ticket after completing the DEL-YYZ segment.
I can provide proofs for all the parts I listed above. I have screenshots where the booking has been made for Montreal – Delhi on makemytrip but the YUL-YYZ segment with air canada is not showing up (attached). I also have the email from the earlier ticket where the MMT agent confirmed that the booking was cancelled by the airline. I can also show my new ticket issue email that confirms that I was at the airport well before the flight time.
The MMT agent contacted me to inform that the for the first flight I was “no show” and the second flight is not refundable. This is clearly wrong information.
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