Refund not processed

Name of Complainant Kanika Arora
Date of ComplaintJanuary 9, 2021
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by Kanika Arora:

PNR Booking ref no. 1: FMNAA3EXZ4VNH
Ref no. 2: FMNLA3F080LGR
I have booked 2 tickets through the VIa.com website, unfortunately, flight got cancelled where one is for goair and other is spice jet. I have cancelled both bookings from airline and attached are screenshots for the same.
However via.com isn’t responding to emails and calls to initiate the refund when I cancel booking through my account it asks for OTP verification and I don’t receive OTP for the same
kIndly help me to get the refund.
mail id :arorakanika505@gmail.com

Image Uploaded by Kanika Arora:

Refund not processed

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