REFUND NOT MADE FOR FOUR WEEKS DESPITE OF ASSURED RETURN WITHIN 3/4 DAYS

Name of Complainant SUKHENDU DAS
Date of ComplaintAugust 12, 2022
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by SUKHENDU DAS:

Booking reference number : REF397914746
NOT REFUNDED SO FAR
This may be kindly recorded that my refund money has still not been paid since the last four weeks.
I have been trying to do your customer care no 01246434800 { your other customer no 18001028147 is not in service since long . No reason why this number is showing in your system when it is not in service)
After trying for weeks together yesterday Ms Virmulla received my call after waiting for 34 minutes . Thank you for receiving my call after 34 minutes of waiting.
Yesterday I was told ny Ms Viemulla that my refund is already in process ( Please not that I was called by your customer care on 18th July’22 itself just after booking the ticket that your ticket PNR is not issued so the cost of the ticket will be refunded in 3/4 days time ) It is surprising that neither money is refunded or any information passed tome. In conversation with Ms Viemulla, she assured me that a mail will be sent to me confirming that my refund will be made by Monday ( 15/08/2022) . No mail received so far.
Time and again trying to connect the customer care number 01246434800 on many occasions but failed . However, somehow today I could connect
today at 11.23 AM which was received by one Gentleman after 6 minutes and immediately disconnected by him without listening to me.
Fortunately by calling again I could connect ( after again waiting a long time) Ms Ashwarya at 11.35 AM and had a long conversation ( Thank you for the patience for keeping the call live). According to Ms Ashwarya, she has made it in process for refund and the refund will be within a week time. While asking for the mail assured yesterday by Ms Virmulla, she ( Ms Ashwarya) informed that their mail system has been under maintenance since more than a week, so no mail can be sent. I requested her to share any higher representative authority to talk to, she failed to share with anyone,s number. What surprising information ??? Every customer care information is different . There may be some other new surprises on my next call to customer care.
My request to M/s Travolook to refund the money of Rs 10567/- plus 18% interest for the period money held .
Kindly acknowledge this mail.
Thank you and regards
Sukhendu Das

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REFUND NOT MADE FOR FOUR WEEKS DESPITE OF ASSURED RETURN WITHIN 3/4 DAYS

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