Refund not issued

Name of Complainant Pooja
Date of ComplaintFebruary 11, 2022
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by Pooja:

I booked a ticket using travolook on 5th Jan. The booking was instantly cancelled and I was told that my refund will be processed immediately and the amount will be in the bank within seven days. It has been about 40 days since this booking was cancelled and no refund has been issued.

I have made several calls to the contact center where I have been asked if I want this refund in my wallet and my response to that has been NO. I am given a timeline of 3 days to 7 days for the refund to be credited to my account on every call and I have made 4-5 such calls with no sight of the refund.

This site seems fraud.

Ref number: REF828075728

Image Uploaded by Pooja:

Refund not issued

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