Name of Complainant	Smit Jasani
Date of Complaint	May 20, 2022
Name(s) of companies complained against	Phonepe
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Dear Sir,

I made Electricity Bill Payment through the PhonePe app of Rs. 4800. on 6th May 2022,
due to some technical error of the PhonePe app, the payment failed but was debited from my bank account. Then after I complained PhonePe help desk they told me to complain to the bank. But When I complained to the bank they told me PhonePe app had received the money and they can only do the refund. But the App has to tell me a different story that the bank can only do the refund. My money is blocked. I am attaching a payment screenshot. Please look into this matter.

Payment Details from Bank
Transaction ID: AXLa64a639e58f14047a76a89e5fe979336
Transaction Amount: 4800.00
RRN: 212667892617
Date & Time 2022-05-06 11:10:40

PhonePe Transcation ID : NX22050611101375764578231
PhonePe Complaint Ticket ID: 186763072

Image Uploaded by Smit Jasani: