Refund not credited to my bank account

Name of Complainant Ashok Narayana Lanke
Date of ComplaintFebruary 27, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Ashok Narayana Lanke:

Hi this is Ashok Lanke and my registered dhani mobile number is: 814345…..
my registered dhani mail id is: lankeashok…@gmail.com

i am trying to pay emi of 4000/- from phonepay on 03-02-2022. but the amount is deducted from my bank account is :18248/-.

This is happening due to technical issue of Phone pay. I already talk to the customer care of phone pay.they told me please ask company of which u made transaction to them. They will refund your amount.

Every time I called a customer care number of indiabulls dhani they told me “u will get refund within 2 working days. And the amount will be credited to your bank account of which u made transaction”.
It’s been 3 weeks.
Till now i didn’t get any amount refund into my bank account.

I also shared all details to their customer care email id of indiabulls dhani . But they sent me a email like ” u will get refund within 2 working days”. But no amount is reflected in to my bank account till now it’s been already 3weeks.

please help me refund the money immediately i.e 14248/- to my bank account.

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