| Name of Complainant | |
| Date of Complaint | June 18, 2023 |
| Name(s) of companies complained against | |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
I recharged the mobile number 9108403943 on 31st may 2023 using Airtel app and received a message that it failed and received a message that refund will happen within a day.
I again recharged successfully for the same number on 1st May 2023.
I didt get the refund and approached the nearest Airtel office on 1st evening and they asked me to wait for some more days for the refund to happen.
I contacted the same Airtel office on 5.06.2023 and details were provided thru 198 and they replied that they will process the refund and it will happen within a week.
As the refund did not happen, again after a week’s time on 13.06.2023, I visited the same Airtel office. they connected to 198 and they said the refund has happened.
I again checked my bank details and called again, mentioning that the refund has not happened. Received reply that refund will not happen as the request came on 5.6.2023 only, after 4 days hence refund will not happen.
Hence i am writing to you to take necessary action for necessary refund at the earliest as it is already delayed.
Find below the message received on refund.
Hi, Payment of Rs. 155.0 has failed for your Airtel Mobile 9108403943. Any amount,
if debited will be refunded to your source account within a day. Please keep order ID
7069559283161038848 for reference.
Hi, we have processed Rs. 155.0 for your Airtel Mobile 9108403943. The payment
will be updated within 1 hrs. Please keep your order ID 7069911616172630016 for
future reference. Track your payment status via https://i.airtel.in/Recharge-Bills
If you need any clarification, please let me know.
Yours sincerely,
Ravikumar
