Refund Issues After Order Cancellation: Payment Not Returned

Name of Complainant Aastha Amin
Date of ComplaintMay 17, 2025
Name(s) of companies complained against
Category of complaint Cyber Crime
Permanent link of complaint Right click to copy link
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Text of Complaint by Aastha Amin:

I have purchased the product from Instagram site – Ethrivaa.
First asked two pay half amount which is 600. I paid on this id – yashasvi.chaudhary.28@oksbi and the mobile number is hidden. And he provide me the tracking details:
Order number : 1336205897678383.
After the two days he asked for the 610 rs. for address verification. He messaged me said your address verification has been issued at the time of GST verification. now you will have to pay. Rs 610. This amount will be refunded to you within 5-10 minutes and you will receive parcel in the morning.
Now i asked please cancel the order i don’t want to take and give my money back which i paid initial. he dined to return the money and said for cancel the order i have to pay extra.

Image Uploaded by Aastha Amin:

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