Name of Complainant	Raghvendra
Date of Complaint	April 9, 2022
Name(s) of companies complained against	Amazon
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Hi Team,
I have purchased Xiaomi 11 Lite NE 5G with phone exchange from Amazon India, but phone was not working as expected so I called helpdesk and they confirmed by chat – I would like to inform you that you have paid Rs. 18597.10/- from your card and as you have exchanged your old phone for Rs. 8501.90/- it should be credited to you as Amazon Pay Balance and again, I called helpdesk and they also confirmed the same amount on phone BUT I Actual received amount = 18497.10 + 3100/- = 21597/-.
Before returning my phone, I confirmed three times and after the confirmation I had return my phone and Now Customer care is saying Sorry for that. Who is responsible for my loss? Please help me.
I have chat screenshot and Audio recording.

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