| Name of Complainant | |
| Date of Complaint | August 24, 2022 |
| Name(s) of companies complained against | Cred |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My name is Santanu Das, Registered Email address-santanu.dass@ymail.com.
I have paid electricity bill on 6th August 2022 to the west bengal electricity (WBSEDCL) . The bill amount was Two thousand one hundred and sixteen rupees only (2116/- Rs.). And the order ID was 23J86Z48W5Y3. But the payment was failed. Still now I didn’t receive the refund at my source account.I contact cred support they told me the refund back to your source account and the same would be getting reflected within 3-4 working days.
Below are the refund details.
Order ID: 23J86Z48W5Y3
Amount: ₹2,116.00
Unique transaction reference number: ACD8gqNGP9KRZkK7N3GVY6k
Refund date: 12 Aug ’22.
But today 23.08.22, Still now I didn’t receive the refund amount at my source account.
cred support also write me In case i have not received the refund in the mentioned time frame, send the source bank statement.
I have send the bank statements , where its clearly mention that the refund process not happened.
I again send the bank statement with this mail. Its my humble request kindly Refund me the amount to my source bank account.
Otherwise i will take a ligal action
