Refund initiated by merchant but doesn’t reflect in lazypay account

Name of Complainant Priyal Mistry
Date of ComplaintSeptember 7, 2023
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link
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Text of Complaint by Priyal Mistry:

Hello,
I had placed an order on Myntra on 11th August and did the payment through lazypay of the amount 1610/-. However the amount got debited from lazypay account but it was showing payment failed on Myntra
I have talk to the merchant they have initiated the refund on 15th August. Now today was my due date for the outstanding amount and so now I would like to know how will be the amount settled if your team received the refund from merchant.
I am sharing the transaction id: TXN362003641
I am trying to reach lazy pay but no one responding to me
I will not pay my due until I get the refund
I am sharing the screenshots of the transaction.

Image Uploaded by Priyal Mistry:

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