Refund initiate by merchant to the customer

Name of Complainant Khushwant Dhainwal
Date of ComplaintSeptember 7, 2022
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Khushwant Dhainwal:

Respected sir,
I initiated the refund successful but the coustomer has received
This situation is happened on my Paytm merchant account
A man send 23800 rupess to my merchant account and I received it but I don’t want to settled the amount so I initiated the refund instant to the same person but he has not received.
The payment received by me on 31 aug 2022 and refund initiate also on 31aug 2022
I will provide you the screenshot of that payment and transaction I’d
I will try to connect with payment but they don’t take it problem seriously
Transaction ID= 20220831111212800110168167181221997
Order I’d= 202208312314150042
Refund ID = 20220831111212801300168162638303039
Complaint against the Patym Business app/ patym Merchant

Image Uploaded by Khushwant Dhainwal:

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