Refund from the merchant not received

Name of Complainant Dibakar das
Date of ComplaintNovember 10, 2018
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Dibakar das:

Dibakar das

Acc no. 20249854632
I was supposed to receive 2580 amount either from irctc or phonepe as a refund for railway ticket cancellation. The merchant confirmed that they have transferred the amount but it has not been reflected in my account yet. Its more that 15 days now. Kindly check and tell the solution as soon as possible. The screenshot are attached.
Txn id  P1810200225283829851137
ARN NO. 74056638294829256817372

 

Image Uploaded by Dibakar das:

Refund from the merchant not received

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