Name of Complainant	sachin sharma
Date of Complaint	October 31, 2021
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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My Name Is Sachin Sharma.
I have already complained about this issue to CONSUMER HELPLINE NUMBER.
Your Docket Number: 2966241.
Your grievance has been updated. Please login to http://www.consumerhelpline.gov.in to track the status of your complaint or call at 1800-11-4000 or 14404.
I Bought A Airtel Broadband Connection On 30 June 2021.
I Opted For a 200MBPS Plan. But I Was Only Getting 20MBPS Speed.
I Complained About This To The Engineers & Customer Support Too Many Times. But I Did Not Get A Satisfactory Resolution.
So I Put A Disconnection Request For The Service On the 9th Of July.
Connection Was Supposed To Be Removed Within 7 Days But It Was At My House Till 25th Of July.
I Paid a Total of 3537 For The Connection + 1300 Extra For 213 Meters Of Fiber Cable. Airtel Have PROCESSED THE AMOUNT oF 3222.69 CREDITED IN MY ACCOUNT. BUT 1300 Extra For 213 Meters Of Fiber Cable THE FIELD TEAM IS SAYING THAT WE DON’T GET SALARY, SO WE WILL NOT REFUND THE MONEY. the ground team is asking for installation charges but it was free because I had taken an advance rental plan They are saying you can take the cable back, what I am supposed to do with that cable. I Would Like To Have A Full Refund For This Service Because I Was Provided Very Poor Customer Service.
I Got Several Calls From The Airtel Team They Promised Me tO Call Back but they never did.
The Airtel Distributer WILL Sell That Cable To other customers & make black money.
I also complained to the broadband appellate department they asked me to provide a valid receipt but the airtel distributor of my area is rejecting all my requests & not providing me the receipt so that I can get my money back.
Kindly Let Me Know When I Will Receive The Refund it has been two months. For Any Other Communication, You Can CONTACT On 9044664232. or 8795364959
Warm Regards,
Sachin Sharma.

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