Refund – Due to IT error, Secondary Set Top Box was not disconnected

Name of Complainant Deven Hareshbhai Patel
Date of ComplaintJune 20, 2021
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link
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Text of Complaint by Deven Hareshbhai Patel:

Tata Sky

Subscriber ID: 1311229932

Secondary Box – SC IC ID 000574407342

On 9th June 2021 have complaint to Tata Sky on their Toll Free No. that the secondary box was paused from my side earlier but was not paused and tried multiple times but it is not getting paused. They themselves tried from their side as well to pause it but due to their internal problem they were also not able to stop the service on the secondary box and Charges kept on deducting. After repeated follow-up also the service of the secondary box was not getting stopped so they discontinue the service on the same. After repeated follow-up and immense mental stress, till date they have not provided the re-fund and kept me forcing to re-charge as the balance was over. I kept on requesting to arrange re-fund for the amount deducted due to their internal problem but never did and finally they disconnected my service.

Request you to arrange the refund and the mental harassments provided from their team for not solving the problem after repeated follow-up as well.

Image Uploaded by Deven Hareshbhai Patel:

Refund – Due to IT error, Secondary Set Top Box was not disconnected

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