Name of Complainant	Jyothi m
Date of Complaint	April 2, 2022
Name(s) of companies complained against	Travolook
Category of complaint	Tours & Travels
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

REF906701594.
The booking was made for 16 March 2022, but right after the booking i received a call saying that it’s been cancelled and the money will be refunded within 5-10 business days. However, it’s been more than a month i haven’t received the refund.
When I call the customer care centre, they don’t pick up the call half of the time. And when they do, i always hear ‘ you’ll receive the refund within 5-7 days’, yet i don’t receive it. They are just fooling around. They don’t respond to mails either. If asked to connect to a higher lever person, they just give some lame reason as to why they can’t. The refund is pending since 26 Feb 2022.

Image Uploaded by Jyothi m: