Name of Complainant	Mala
Date of Complaint	September 19, 2021
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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On 13-9-21 I done rechrge of my airtel no from airtel app, money was deducted but recharge not done system failure.

Today 14-9-21 I got a msg from airtel that full mount refund to my wallet.

But when I check my wallet money is less than hoe much we pay.

Customer care said you add money in wallet so this is the 2℅ charge for money add from card to Wallet.

But my question is I’m not using airtel wallet for other uses, I’m just rechrge my phone, your system was faild… Why I pay extra 2 ℅ charge for your systm failure.

I also said to customer care, you can refund my full amout to my card or you can recharge my phone with the same amount I don’t want money in my wallet but they deny.

I just want plz recharge my phone number or refund my full amount that’s it.

I also send a mail to airtel.

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