| Name of Complainant | |
| Date of Complaint | August 8, 2021 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I ordered (Order no- 408-0387864-6263503)5 tables (Klaxon Scarlet Engineered Wood Study Table, Laptop, Computer Table Desk for Home & Office (Asian Walnut)
on 15th July but I got these tables without assembly kit so I got replacement for these tables on 21st July after calling Amazon customer care. However, in this replacement I got 1 table fully damaged (2 parts broken from same length/lines). I called so many times to amazon customer care for return and all fake promises got from their end. amazon pickup agent cancelled pickup thrice saying that there was no direct verification from customer service so raise it again by calling customer care. I have done it so many times but no help so far. I am struggling to get my refund. I have uploaded all damaged product pictures live while talking to customers service agents.
I would like to bring it to your attention that on 1st Aug.2021 my pickup was scheduled third time and I got a call from your pickup agent for the same. It was Sunday and office was closed. I was at some other place and drove 20kms to the office just to provide the product to amazon pickup agent. However, again same thing happened, amazon agent refused to pick it up saying same lines that direct verification was not there so could not take it. I wasted my money and time, it’s was raining heavily and did rush driving just to save amazon agent’s time but nothing happened.
I was really frustrated that day, same time I called again to amazon customer care and wasted 37 mins described everything again but again no help.
Other day I drove 5 kms to the office just to click damaged product photo as amazon agent asked me to do while she was on the call. I did that too. I sent a note to amazon leadership team and requested to listen to these call recordings to understand my situation however, no response from that too.
It’s very pathetic service provided by amazon team. I never had such experience with Amazon.
It’s mental harassment, and torture from amazon agents. I need my refund and compensation for this mental harassment. Please help me on this.
Image Uploaded by Prakash Chandra Tiwari: