| Name of Complainant | |
| Date of Complaint | October 31, 2021 |
| Name(s) of companies complained against | Flipkart by Jeeves complete protection plan |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I purchased Mi tv from flipkart and they sent Jeeves support person for installation who told us about the full protection plan I purchased it for flipcart
After a defect I raised an support complaint and sent an engineer to inspect. Engineer told it can’t be repaired.
Mail from Jeeves:
Reason for Refund : Panel Issue ( Non economical repair case ) and told mount will be refunded after receiving the defective product and asked to share my bank details.
September 28th – I acknowledged and shared bank details on September in a passbook format via email.September28 th – Mail from Jeeves: Bank details received, unit will be picked up within ** hrs and service person will provide acknowledgement and once product received amount I did not received refund after ** days also and regularly called and checked refund status and they said they will look into it. Kind of same reply from customer support person as trained. I spoke to a customer representative who told amount was transferred on and gave me
I sent a mail with my September October bank statement as per their request. Then I received mail stating
They had a complaint tracking page and they closed my complaint and now it is showing record not found.
I even tweeted my issue and asked flipkart and MI support that why you are partnering with a company who cheat customers in the name of extended warranty. MI replied they will report the incident to the concerned team. Only god knows if that happened.
Plz help my TV all so pickup by Jeeves man
