| Name of Complainant | |
| Date of Complaint | August 15, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear Sir/Madam
I have raised below complaint to Flipkart for delayed delivery of my booked order on dated 25/08/23 was to be delivered on 05/08/23 but till now it is not delivered to my address and there is no proper response, no final delivery date, no update and no information about the investigation at their end from the Flipkart.
Re:Delay in Delivery, no cancellations and no refund by Flipkart
vinod Tue, Aug 15, 2023 at 11:26 AM
To: Customer Support , cs-head@flipkart.com, grievance.officer@flipkart.com
Dear Sir / Madam
I have ordered Thomson FA series 100 cm (40 inch) full HD LED smart android TV with Dolby digital plus & android 11 (40RT1033) product on 25/07/23 and committed delivery date was 05/08/23 and the status of the same is as below:-
Order ConfirmedTue, 25th Jul ’23
Your Order has been placed.
Tue, 25th Jul ’23 – 9:45pm
Seller has processed your order.
Wed, 26th Jul ’23 – 10:50am
Your item has been picked up by courier partner.
Wed, 26th Jul ’23 – 10:50am
ShippedThu, 27th Jul ’23
Delhivery – 1192788242360
Your item has been shipped.
Thu, 27th Jul ’23 – 11:12am
Your item has arrived at a Courier Facility
Fri, 28th Jul ’23 – 5:31am- Noida_Temp_H (Uttar Pradesh)
Your item has arrived at a Courier Facility
Fri, 28th Jul ’23 – 7:33pm- Gurgaon_Tauru_GW (Haryana)
Your item has arrived at a Courier Facility
Sun, 30th Jul ’23 – 2:34pm- Indore_BarodaArjun_H (Madhya Pradesh)
Your item has arrived at a Courier Facility
Mon, 31st Jul ’23 – 2:52am- Dahod_Vanzarwada_I (Gujarat)
Your item has arrived at a Courier Facility
Mon, 31st Jul ’23 – 8:57am- Banswara_Royaltown_D (Rajasthan)
Your item has arrived at the Courier Facility nearest to you
Mon, 31st Jul ’23 – 9:08am- Banswara_Royaltown_D (Rajasthan)
Your item has arrived at a Courier Facility
Mon, 31st Jul ’23 – 9:08am- Banswara_Royaltown_D (Rajasthan)
Your item has been received in the hub nearest to you
Out For DeliveryMon, 31st Jul ’23
Your item is out for delivery
Mon, 31st Jul ’23 – 11:07am
DeliveryExpected By Fri 4th Aug
Item yet to be delivered.
Expected by Fri, 4th Aug
InstallationExpected By Sat 5th Aug
Expected by Sat, 5th Aug
After above given schedule myself continuously following up and the date given for delhi as follows:-
08/08/23, 10/08/23, 13/08/23 , 15/08/23 and today it is 19/08/23.
I have made various correspondence via Flipkart app as follows:-
You’ve sent us a message
Aug 05 02:02 PM
Your team showing status since 31/07/23 product is the delivery hub also wrong information that someone has contact to be but actually no one contact to me since 31/07/23 to till now for the delivery of the product and also do not understand if product is at delivery hub from 31/07/23 why it is not delivered to my address till now ?!! Why should I bear & suffered the losses because of your negligence. I need compensation of poor service by Flipkart and there is no proper solution from your side Please do the needful urgently and revert and also arrange delivery by today itself Please also inform me the exact status with the actual delivery date with the reasons of delays Expecting your quick response with the compensation and the delay date at my home Regards Vinod Nolkha 09549890059
You’ve sent us a message
Aug 07 10:07 AM
As I already informed each & everything in detailed in my last email, but I see based on your simple response that it will resolved upto 10/08/23 is very easy going response from your side and also it is not acceptable to me. I require delivery upto 10/08/23 based on your commitment and also required compensation for the delayed payment, harassment and wastage of time to connect your customer care executive continuously. Please see very seriously in above matter and confirm your understanding accordingly. Awaiting and ecotour quick & positive response. Regards Vinod Nolkha 09549890059/09023026120
You’ve sent us a message
Aug 10 07:00 AM
Flipkart team You are joking with me now and the trying examine my patience level after using my payment since last more than 15 days and giving again & again new date without informing any proper status and delivery date of my product. I dont know what investigation you are doing since last 15 days and why are not updating your customer the actual details . It too much now and I will not sit quite. You are forcing me to lodge complaint in consumer against you for this type of services provided by you to your customers. I feel that Flipkart has cheated me by this way and working with fraudester partners and using customers money like this way. I need my product by today itself as per your last committed date with the compensation. Awaiting your quick response with the confirmation of delivery by today and the compensation amount. Regards Vinod Nolkha 09549890059
You’ve sent us a message
Aug 10 07:03 AM
Give me the contact number , email id with the name of contact person of your all higher authorities on urgent basis. I want to connect with your higher official for resolution of my issue facing by since last morte than 15 days.
You’ve sent us a message
Aug 12 04:20 PM
M seeing there is baithte cheating by Flipkart. You have changed all the previous dates of solution providing by you. Earlier dates given was 08/08/23 after that 10/08/13 then 13/08/23 and yesterday it was 15/08/23, This is bit surprising that you are changing back dates replies and updating the same in your system is a another cheating with the customer. Regret now I feel that Flipkart platform making fraud and cheating their customer and plus customers. Very bad and unexpected. M already frustrated and now this type of changing in old correspondence data is a another matter from your side I dont have words to express my anger and frustration Regards Vinod Nolkha 09549890059
You’ve sent us a message
Today, Aug 15 09:42 AM
What will be the next date of resolution??? What is the next delivery date ??? Can anyone from Flipkart response me now after passing of 20 days now from booking to till now ????
But regret that till now there is no proper update and proper information, no exact date of delivery and no details about what investigation has done at Flipkart end.
After that today m too much frustrated and want to cancel my order , then came to know that there is Rs. 0/- refund against cancellation, you can see the same as below:-
Thomson FA Series 100 cm (40 inch) Full HD LED Smart Android TV with Dolby Digital Plus & Android 11
Qty:1
₹13,999
Reason For Cancellation
I’m worried about the ratings/reviews
I want to change the delivery address
Price of the product has now decreased
I want to change the delivery date
I want to change the contact details
My reasons are not listed here
Delivery of my order is delayed
I was hoping for a shorter delivery time
Refund status
₹0.0 will be transferred within 2 business days(Bank holidays not included).
Let me know what can do now ??
Why you were not refund my payment which Flipkart is using since last 20 days.
You are delivering the product, not giving any firm date of delivery, not cancelling my order and not do not want to refund my money ??
Finally what you want from your customer, let me tell clearly.
Please urgently look into the matter and resolve the same on most urgent basis without any further failure.
Awaiting your quick response.
Best Regards
Vinod Nolkha
