| Name of Complainant | |
| Date of Complaint | January 17, 2026 |
| Name(s) of companies complained against | Rupee112 (Loan Service Provider) |
| Category of complaint | Medical |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am filing this complaint against Rupee112 loan service and its recovery agents for severe harassment, threatening behavior, and unethical recovery practices during a critical medical emergency.
Facts of the case:
My child has been admitted to ICU for the last several days due to a serious medical condition.
Before the due date, I had already informed Rupee112 via email, along with medical reports, about my child’s hospitalization and requested reasonable time for EMI payment.
Despite prior written intimation and medical proof, recovery agents from Rupee112 continued aggressive and threatening phone calls.
Harassment details:
Calls received from recovery number +91 97111 95109.
The caller spoke in an abusive, threatening, and dismissive manner, repeatedly saying my medical emergency is an “excuse”.
I was threatened that my relatives would be contacted regarding payment.
This continued even after I clearly explained that my child is in ICU.
Important points:
I am not refusing to pay the loan.
I am not absconding or avoiding communication.
I only requested reasonable time due to a life-threatening medical emergency.
I have call logs, call recordings, prior emails, and medical documents as proof.
The behavior of Rupee112 recovery agents has caused extreme mental stress during a time when my entire focus should be on my child’s treatment. Such conduct is inhumane, unethical, and against fair recovery practices.
Relief sought:
Immediate stop to recovery harassment and threatening calls.
Written assurance that no relatives will be contacted.
No penalties or extra charges during the medical emergency period.
Direction to Rupee112 to follow lawful and humane recovery practices.
I request the concerned authority to take strict action against Rupee112 and ensure consumer protection.
