| Name of Complainant | |
| Date of Complaint | May 11, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi Team,
On 8th of May 2020 I did a recharge of Rs598 on my airtel prepaid number 8143627768 using airtel app and payment mode as gpay UPI. But amount got deducted but recharge did not happen. Customer care support is not working and I have written plenty of email but no response received. Even Razorpay has confirmed that payment has been received by airtel. I need recharge to happen on priority or refund my money. Please find the attachments.
Razorpay email:
Hi vinay,
Thank you for writing to us.
We checked the payment ID:pay_EnmjucwkooUL4n and see that this is a successful payment to the merchant: Bharti Airtel Limited AP Prepaid 151
We are a payment gateway and only facilitate merchants with on-line payments.
We request you to contact the merchant for any service or refund related queries since they are the service provider and refunds are to be initiated from their end.
Contact Details of Bharti Airtel Limited AP Prepaid 151:
– Link: https://www.airtel.in/
Here to help 🙂
The ticket reference for your request is #2875416.
We have enhanced our support options, please visit our Support page for more details: https://razorpay.com/support
Regards,
Kaushik
Team Razorpay
2875416:109529
Image Uploaded by Vinay Vishwakarma:
Bro same issue iam also facing…plzz.say the way to get refund..or complete my reacharge..
Hi Team,
Today(Dated:05.12.2020) I did a recharge of Rs.501 for my Airtel DTH account (3029410038) using Airtel app and payment mode as gpay upi.Amount got deducted but recharge did not happen.custome care support is not working and I gave a feedback In Airtel App but no response received.Even Razorpay has confirmed that payment has been received by Airtel.I need to refund my Amount.Kindly do the needful….