Recharge failure

Name of Complainant Yogesh Palve
Date of ComplaintApril 5, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Yogesh Palve:

On 2 April 2023 (7.52pm) I recharged from samsung upi app and it shows transcation failed then I go to Google pay (7.55pm) for recharge and there it shows recharge successful but then I got message from samsung upi that recharge successfull but it not shows in my account. So then I contact with Samsung upi customer care, so they told me that money is debited from bank account and reached to merchant bank. Contact with service provider. Then I contact with jio care and they are keep telling me that recharge has been done at 7.55pm for your number. I ask them to check for 7.52pm but they are ignoring me.

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