Recharge done through my airtel app failed and refund not credited

Name of Complainant Vasanth kumar kommalapati
Date of ComplaintJuly 3, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Vasanth kumar kommalapati:

Recharge done through my airtel app but failed due to technical issues and transaction was also not showing in transaction history i am trying to customer care due to covid 19 no one is responding i understand the situation but recharge done on 18-05-2020 and amount debited is 558 mobile no 8179220690 time was 4pm and i had received from customer care transaction failed they told that amount will be credited by 28-05-2020 and amount not credited and also i again raised query they told that amount credited on 30-06-2020 till now it had not credited to my account i had already send the statement to airtel customer care 121@airtel.com now they are telling refund already processed

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Recharge done through my airtel app failed and refund not credited

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