Receiving a different product than ordered.

Name of Complainant Rohaan Akhtar
Date of ComplaintMay 29, 2023
Name(s) of companies complained against
Category of complaint Utilities
Permanent link of complaint Right click to copy link
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Text of Complaint by Rohaan Akhtar:

I ordered a Casio G-Shock watch from fashion mania worth ₹1499 and the product I received is a complete different product than ordered. The quality of the product received is too cheap to be used. The advertisement that was shown has a product that looked excellent and keeping in mind, the product was ordered.
I dropped multiple emails to the email address provided by the vendor, but I haven’t received any response from them.
I have been calling them right from the moment I received the parcel, but the number they provided on the box of the product is a disconnected number.
I have made a video of the unboxing of the product and kept a screenshot of the last page while ordering the product. The last page contains image of the product ordered.

Image Uploaded by Rohaan Akhtar:

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