| Name of Complainant | |
| Date of Complaint | May 11, 2024 |
| Name(s) of companies complained against | Ajio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
On April 24th, I placed an order with Order ID FN6633501093, and it was received on April 30th. Unfortunately, upon receiving the product, I discovered that it was a different color from what I had ordered.
I immediately initiated a return process, not once, but twice, to rectify this issue. However, both times my return request was cancelled, with the explanation that the correct product had been shipped.
It’s disheartening to note that despite receiving the wrong product, I am being denied the opportunity to return it. As a regular customer, this level of service is unexpected from Ajio.
I strongly believe that I should not bear the consequences of receiving the wrong color product. The mistake was on Ajio’s end, and it’s only fair that I be allowed to return the item.
I am extremely disappointed with the resolution provided by your team. I urge you to reconsider and reopen the return window for my order.
Please provide clear instructions on how I can return the product and receive a refund or a replacement in the correct color.
I look forward to your prompt response and a satisfactory resolution to this matter.
Sincerely,
[Your Name]
User
We comprehend your issue related to discrepancy between the product “466914417021 — Stripes A-line Dress” you ordered and what you received under the AJIO order ID: FN6633501093. The issue was highlighted to the concerned department under the complaint with ID: COM00075524190 and post thorough investigation we found that the correct product was shipped from our end.
While we understand the possibility of an error during fulfilment, after careful review, we are unable to verify any discrepancy with your order at this time. We will not be able to accommodate the request/ claim of the wrong product. Kindly, accept our sincerest apologies.
Please call or write to us if you would like to share anything with us.
Thanks and Regards,
AJIO Grievance Officer
Email us @ [email protected] | Call us @ 1800-8899-991
’Please visit the Customer Care section on AJIO website or AJIO App to have an answer to any of your queries’.
Prepare reply for the same email. As i received the wrong product and i want to return it
ChatGPT
Subject: Re: Discrepancy in Order – Order ID FN6633501093
Dear AJIO Grievance Officer,
Thank you for your response regarding my complaint under the ID COM00075524190.
I appreciate your efforts in investigating the matter, but I must insist that I received the wrong product. The item I received, “Stripes A-line Dress” under order ID FN6633501093, is not the correct color as per my order.
Despite your findings, I am certain that there has been a mistake. I kindly request you to reconsider my claim and allow me to return the incorrect product.
As a loyal customer, I have always been satisfied with Ajio’s service, but this experience has left me disappointed. I believe in the integrity of your brand and trust that you will rectify this issue promptly.
Please provide me with the necessary steps to return the product.
Looking forward to your understanding and cooperation in resolving this matter.
Image Uploaded by Pari Jawa: