| Name of Complainant | |
| Date of Complaint | August 25, 2023 |
| Name(s) of companies complained against | https://www.shiprocket.in/?utm_source=postship&utm_medium=tracking&utm_campaign=3539250 |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Subject: Urgent: Issue with Received Product – Order no ST21AUG5991
Dear Team,
I hope this email finds you well. I am writing to inform you about a significant issue I encountered with my recent order, Order # ST21AUG5991 , which was delivered on [25-08-2023]. I am deeply disappointed to report that I received a defective and entirely wrong product.
Upon opening the package, I was shocked to find that the item I received does not match the product I had ordered. The product I ordered was a [slim fit spring cargo pant], but instead, I received a [shirt pant]. The discrepancy is evident not only in the name but also in the appearance and specifications of the product.
Furthermore, the received product appears to be defective. [completely rugged, torn smell, used product.]
As a loyal customer of [vivo], I have always had a positive experience with your products and services. However, this incident has left me feeling quite frustrated and inconvenienced. I rely on the products I order for [explain how the product is important to you], and receiving the wrong item in a defective condition has caused significant inconvenience.
I kindly request that you take immediate action to rectify this situation. Here are my proposed solutions:
1. **Replacement:** Please send me the correct and fully functional as soon as possible. I understand that mistakes can happen, and I’m hopeful that this can be resolved promptly.
2. **Return Process:** Kindly provide me with the details and instructions for returning the wrong product. I expect a smooth and hassle-free return process, and I appreciate your assistance in this matter.
3. **Compensation for Inconvenience:** Given the inconvenience and disappointment caused by this mishap, I would appreciate some form of compensation, such as a discount on my next purchase or a refund of the shipping charges.
I have attached photos of the received product clearly showing the defects and the mismatch between the ordered and received items. Please review these images to better understand the situation.
I understand that mistakes can happen, and I believe that your team will take the necessary steps to rectify this issue promptly. I hope we can reach a satisfactory resolution to this matter. I eagerly await your response and further instructions.
Thank you for your immediate attention to this matter.
Image Uploaded by RAJA KUMAR: